Reservation Policies


 

Please call us at 606.663.8858 with any questions.

Dear appreciated guest,

I would first like to say that we appreciate your business and want you to enjoy your visit and come back again and again! No one really likes policies and I do not like to make them. Policies never seem to sound “friendly”.  Policies can, however, make your vacation a positive experience.

Most of our policies below have occurred from things that have broken the chain of smooth operation for us and our guest. We have provided a list of policies so that you will have no surprises and will be prepared for your special get-away. 

It is important to us for you to be happy and leave as “our friend”. Our staff and I will try everything in our power to insure that you leave us with a heart full of special memories.  If you have a problem with anything during your stay with us, please call us and give us the opportunity to make things better for you. We are a company that provides true “Southern Hospitality”.

Warmest Regards,

Jeff and Zac Sells, owners

ON-LINE BOOKING

To make your reservation, we have Vacation Specialist standing by to take your call at (606) 663-8858 during office hours or, for your convenience, we have online booking.

Cancellations may be made down to 14 days prior to arrival. 10% of the total reservation will be charged for any cancellations. Date changes can be made 10 days or more prior to arrival for a $15 fee. Some changes can be made on a shorter notice, but are not guaranteed. Travel Insurance is available through a third party to help protect you if you cancel inside of 14 days.  5 Star Cabin Rentals is not associated in any way with the third party that offers this insurance and receives no commission if you opt in.

WHEN IS MY CREDIT CARD CHARGED?

WE ACCEPT: DISCOVER, MASTERCARD & VISA ONLY

The day that you call and make your reservation is the day that you will be charged in full for your cabin rental. The person that the reservation name is under must be the one to actually “check-in” for your keys and to sign paperwork. This person must also provide their personal credit card used for making the reservation upon check-in. If anyone other than the person that reservation name is under tries to check-in prior, they will be refused.

MINIMUM NIGHT STAY

We have a 2 night minimum with our cabins.  Occasionally an exception may be made. There is an additional charge for any 1 night rental that we are able to accommodate. (There is a 3 or 4 night minimum on most holiday weeks/weekends and some special event weeks/weekends) Guest staying at least 7 nights may be eligible for a discounted stay. Call for details.

DAMAGE DEPOSITS & UNDER THE AGE OF 25 POLICY

We do not require a damage deposit as most property managers do.  Each of our cabins are owned and furnished by individual owners so please be respectful of their property.  Accidents to occasionally happen even with best intentions so we do collect a nominal fee at the time of your booking that provides for accidental property damage coverage for up to $1,500.00 per stay.   We require a credit card at check-in that covers any incidentals during your stay as is standard at any hotel.  We don’t put a hold on the card for any dollar amount.  If there happens to be any incidentals that need to be charged we will notify the card holder ahead of time.

You must be 25 to rent a cabin from us. If you are under the age of 25, we will require a minimum of $250 cash damage deposit at time of check-in. The actual amount will be based on the number of occupants and the specific cabin being rented.  This deposit will be held for 7 days after check-out and will be returned in full unless incidentals or damage are identified upon final inspection.

CHECK-IN TIME & CHECK-OUT TIME

Your check-in time is 4:00 p.m. unless specifically designated on your reservation in advance. Your check-out time is 10:00 a.m. unless specifically designated on your reservation in advance.  If you choose to check-out later than 10:00 a.m., there will be an additional charge. At 10:15 a.m. Our Cabin Techs and Maintenance Crew have permission to enter the cabin or room and start preparing it for arriving guest.  If you have not left by that time, you will be charged $40.00 for every hour past 10:00 AM.

We do offer an early check in of 3:00 PM and late a check-out of 11:00 AM for a non-refundable fee of $25.00 (each).  This optional fee can be added to your reservation up to 2 weeks prior to your check-in date.  If the optional fee for late check out is not selected, you will be charged the standard $40.00 for every hour past 10:00 AM.

LINEN POLICY

We are very proud to provide fresh, clean, resort style bath and bed linens provided by our new in-house Laundry Post for your stay.  Please be respectful of all linens and treat them as you do your own.  Please leave all linen on the beds and towels in the bathrooms as you are preparing for your departure. Any soiled/stained or missing linen will be charged appropriately.

HOT TUB POLICY

Most of our cabins have hot tubs outside on the deck for your enjoyment.  Our maintenance team inspects them before each arrival with cleanliness and safety as top priority.  Frequently tubs will need to be drained and re-filled to provide for arriving guest comfort.  Fresh new water requires approximately 8hrs from fill to reach a desired temperature of 100 degrees.  In this event we ask  for your patience as it may be a few hrs after you arrive at your cabin before the hot tub is at your desired temperature.

Please treat your hot tub as your own as they are not to be bathed in, filled with any oils or bubbles.  Any excessively cleaning of the tub by our maintenance team upon your departure will be charged appropriately.

Generally we do not have a problem with hot tubs, however, in the unlikely event that you experience a problem with a hot tub, they are not guaranteed as part of your rental fee and no refunds will be given. We will make every attempt to have yours working properly during your stay.

These hot tubs are the owners personal hot tubs and have not been inspected by our county Health Inspector. It is important that you know that you are using any hot tub at your own risk and that 5 Star Cabin Rental will not accept any responsibility for any problems you may acquire from using a hot tub at a cabin.

PET POLICY

Many of our cabin owners encourage you to bring your pet along (dogs only).  There is a $45.00 charge, per pet.

You will be charged a $50.00 fine per pet, per night if your pets are not registered with us and will be asked to leave without a refund. Please be a responsible pet owner when bringing your pet on vacation with you.

Your pet is not permitted on the furniture or beds. Remember to “Scoop the Poop”  on the property and clean up paw prints and pet hair left behind to avoid additional charges.

Pets must “always” be kept on a leash outside your cabin.

No vicious breeds allowed.

GUEST CABIN CLEANING RESPONSIBILITIES?

We graciously clean after departure, however, we do require that you depart leaving your accommodation in the order you found it.  If  the cabin has been partied in or left excessively messy, we will charge your credit card accordingly.

You are accepted to have all your garbage bagged and placed outside in the garbage cans provided. If you have additional garbage it must be bagged and put next to the outside garbage cans.  You will be charged an appropriate fee for excessive garbage or garbage clean up.

HOW MANY FRIENDS ARE YOU BRINGING?

Make sure that you know how many people your cabin will accept before making a reservation. We do not accept crowding or parties and you may be charged additional money or be asked to leave if your cabin is over crowed with guest. You may only bring the number of guest with you that you have reported on your reservation. If you bring additional guest that have not been registered, there will be a charge of a full nights stay for each night the non-reported guest stays or you may be asked to leave and forfeit your payment.

WHAT WE PROVIDE FOR YOU

We supply bath and bed linens for all cabins. You are provided with 1 bath set per bed space. If you need additional, please bring extra with you.

All of our accommodations are fully equipped & furnished with the comforts of home including, bed linens turned down and waiting for you to slip into.

We provide kitchen utensils, pots and pans, some bowls or casserole dishes, place sitting dishes and glasses and silverware in the cabin kitchens. If you have a special recipe that needs special containers…please bring additional kitchen items as you see needed.

We provide a “starter" supply of toilet paper, paper towels, soap and shampoo. We highly recommend that you bring extra supplies for your stay.

SMOKERS

All cabins and houses are non-smoking.  Feel free to enjoy smoking outside or on cabin deck.  Please be responsible in disposing of cigarette butts so that you are not responsible for littering or for a fire. Cigarette butts can cause forest fires.

QUIET TIME

Please respect other cabin properties by staying quiet after the hour of 10:00 p.m. Excessive noise or partying will be addressed by security.

LOST AND FOUND

We are sorry that we cannot be responsible for items left behind. Please check your room or cabin carefully before departing. If we are able to return your left items to you, there is a $25.00 charge for shipping and handling. This charge could be higher if your item is larger or heavy.

CANCELLATION POLICY

Cancellations may be made down to 14 days prior to arrival. 10% of the total reservation will be charged for any cancellations. Date changes can be made 10 days or more prior to arrival for a $15 fee. Some changes can be made on a shorter notice, but are not guaranteed. Travel Insurance is available through a third party to help protect you if you cancel inside of 14 days.  5 Star Cabin Rentals is not associated in any way with the third party that offers this insurance and receives no commission if you opt in.

WHAT IF I DECIDE TO SHORTEN MY STAY ONCE I ARRIVE?

We will not be able to reimburse you if you decide to shorten your stay after you arrive.

WHAT IF I ARRIVE AND HAVE A PROBLEM WITH MY CABIN?

We try very hard to make sure that your cabin is in good working order when you arrive. If it is not, please call or text us and we will make every attempt to fix the problem. If your problem will affect the quality of your stay and we cannot fix your problem, we reserve the right to move you to another cabin of equal value with a $15.00 moving credit to your credit card. We will also try to assist you with your luggage if possible. When available, we will always try to “upgrade” you to another cabin.  In no way can we guarantee any type of refund but we’ll make every attempt to make things enjoyable for the duration of the stay.

CAMPFIRES

Remember to be safe with campfires. You are responsible for your campfire and your campfire that may get “out of control”.  There is a lot of damage that could happen in a cabin development and campfires can get out of hand quickly.

Before making a campfire, check to see if there is any “campfire bans” going on at the time. You can call the Forestry Department at 606.663.2852

Regretfully, Five Star Cabin Rental will not be responsible for poor weather conditions, including poor road conditions due to inclement weather. We will not be responsible for accidents due to inclement weather. We try our best to control poor road conditions, but do not always have the ability to prevent accidents, or to provide acceptable passageways to cabins due to inclement weather. When possible, we will try our best to accommodate you with a cabin of the same quality.

Please note policies may change periodically and may not be reflected on website immediately. Please discuss rental policies when making reservations.